Please allow up to three business days to process ready to ship items.  Made to order items may take anywhere from a few days to six weeks to complete, based on project size, level of difficulty, and other pending orders/busy season.  I will keep in communication with you about the progress of your order.  Refunds/returns are on a case by case basis, don't hesitate to contact me if your order fails to meet your expectations and I will try my best to resolve any issues.